Return & Exchange
Which products are non-returnable?
Clearance& sale goods;
Products that have been turned on or used.
Underwear or adult products that have been opened.
How to return an item or the entire order?
Step 1: Please contact our customer service team to start the return process and provide the following information:
Proof of purchase
Video or photo of the malfunctioning product
Step 2: Put your receipt and items in the original packaging.
Step 3: Fill in all three copies of the return proforma invoice. Put all the copies in a transparent envelope and stick it on the package without closing it. Customs requires these documents, so be sure to complete all 3 copies.
Step 4: Give the package to the courier. After the courier checks the returned goods, please cover the package.
Return and exchange process:
First, please contact our customer service email ([email protected]).
We will inform you of the sender's address.
Please fill out the return form with your order number, email address and reason for the return or exchange and return it to the warehouse with the item.
We will process your refund or exchange within 1-7 business days of confirming receipt of the package.
PS: To avoid unnecessary trouble, please do not reply to the package address personally, please contact us before returning the package.
Items must be unused, undamaged, and returned in their original packaging;
The return address is the address notified by customer service email: [email protected]
Please attach your name, phone number, address and a copy of the invoice/receipt.
Unshipped orders: Please contact customer service to replace the products for you, customer service email: [email protected]
Shipped orders: We will try to stop the package and exchange products for you.
Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.
Refund Processing Time:
We will process the refund after we receive returned package within 7 workdays.
Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method (Paypal takes 24 hours, credit cards take 7-15 business days to show a refund).
The postage depends on the rate of the logistics company in your area.
Freight, taxes and insurance are not refundable.
Rosesnight will not be responsible for any return or exchange costs.
If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!
Customer Service Email: [email protected]